Terms & Conditions

 

 

Expert Sales Institute LLC Terms and Conditions

Last updated: January 06, 2025

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words that have an initial capitalized letter have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Account means a unique account created for the Account User, upon payment of the Subscription fee, to access our Service or parts of our Service.

Account Holder means any person or other legal entity providing payment for the use of Services by a designated individual Account User, if not the same person.

Account User means the sole individual designated and authorized by the Account Holder to use the Account.

Country refers to: the State of Illinois, United States

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Expert Sales Institute LLC, P.O. Box 7734 Libertyville, IL 60048.

Content refers to information including, but not limited to, the Sales Edge Process, other instructional training videos, images, text, or other information that can be posted, uploaded, linked to or otherwise made available to You, regardless of the form of that content.

Device means any device that can access the Service such as, but not limited to, a computer, a cellphone or a digital tablet.

Feedback means feedback, innovations, or suggestions sent by You regarding the attributes, performance or features of our Service.

Goods refers to the Content and items offered for use by Subscription on the Website.

Order means a request by You to purchase a Subscription from Us.

Service refers to the Goods available on the Website.

Subscription refers to the limited time access to and use of a particular Content offered on a rental basis on the Website by the Company to You. The duration of the limited access time is described on the “Pricing” page of the Website.

Terms and Conditions (also referred as "Terms") mean the provisions that form the following entire agreement between You and the Company regarding the use of the Service.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

User Content refers to information posted or made accessible on the Website by Account Users and Account Holders.

Visitor refers to any individual accessing the Website that has not yet purchased a Subscription.

Website refers to the Expert Sales Institute Website that carries the Service and is accessible from www.expertsalesinstitute.com

You and Your refer to the Account User (i.e. the designated individual accessing or using the Service), or the Account Holder (i.e. the company, or other legal entity on behalf of which the Account User is accessing or using the Service), as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all Account Holders and Account Users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to You, all Visitors, users and others who access or use the Service.

By accessing or using the Service, You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access or use the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Service or the Website. Please read Our Privacy Policy carefully before using Our Service.

By using or accessing the Service, You agree to be legally bound by these Terms and the Privacy Policy found at the Website, as amended from time to time. Your continued use of or access to the Service following any changes made to the Terms and to the Privacy Policy will mean that You accept and agree to be bound by the changes. Because We reserve the right to modify the Terms and the Privacy Policy at any time without notice to you, please check them over time for changes.

You may have limited access to the Services of the Website without purchasing the Service. To gain full access to the Service, you must create an Account.

Copyrights and Trademarks

The Service and its original Content (excluding User Content provided by You or other users), the features, and the functionality of this Website are and will remain the exclusive property of the Company. Your only permissible use of this Website is as a short-term licensee under Your paid Subscription.

The Content, Service and Our trademarks and trade dress are protected by copyright, trademark, and other laws of both the Country and many foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company. The unauthorized use, reproduction, and dissemination of the Content or the Company’s Trademarks, whether for profit or otherwise, may violate applicable copyright, trademark, and other laws.

 

Placing Orders for Goods

By placing an Order for Goods through the Website, You represent and warrant that You have legal capacity to enter into binding contracts.

Your Information

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your credit card security code, Your billing address, and Your shipping address.

You represent and warrant that: (i) You have the legal right to use the credit or debit card(s) or other payment method(s) in connection with such Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

  • Goods availability
  • Errors in the description or prices for Goods
  • Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected. You will not be charged for Orders cancelled by Company.

Order Cancellation terms

You will be charged according to the subscription price stated on our Website. Unless otherwise prohibited by law, all purchases are final and non-refundable. You are responsible for paying any applicable taxes and governmental charges, and for paying reasonable collection expenses and attorney fees Company incurs collecting outstanding or disputed amounts. No refunds will be given for any unused portion of your Subscription. If you believe that the Company has charged you in error, you must contact us immediately. You agree that you will not cancel credit card charges through your credit card issuer, and you agree to reimburse Company for all costs it incurs related to cancelled credit card charges.

Subscriptions

You agree to the following. Upon receipt of the Subscription fee, Company shall grant You, for your sole use, a limited, non-assignable, and non-transferable license to access and use a particular Content. You are then authorized to access and use of such particular Content to which you are subscribing. You further agree that unauthorized use, copying, printing, duplication, dissemination, creation of derivative works, reproduction, publishing, sublicensing, transferring, selling, assigning, renting or translating, in whole or in part, of the Website, the Services, or Company’s Content including without limitation videos, text, graphics, images, and logos, in any manner without the prior written consent of Company is strictly prohibited. You acknowledge that you may not sublicense, transfer, sell, rent or assign this license to the Company’s Content or the Services.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without representations or warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, suitability for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice.

Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components. It is the Account Holder’s and the Account User’s responsibility to protect their electronic devices through the use of effective malware protection software.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, therefor some or all of the above exclusions and limitations may not apply to Your particular situation. In such case the exclusions and limitations delineated above shall be applied to the greatest extent available under applicable law.

We are constantly updating the Content of Our Services. The Content available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising.

We do not guarantee the accuracy or completeness of any information, including prices, Content, specifications, or availability of Services. We reserve the right to change or update information and to correct errors, omissions, and inaccuracies at any time without notice.

No Guarantees or Warranties

The sales training, playbook, checklists, other insights, and consulting services provided by Expert Sales Institute LLC are intended to assist and support Account Holders in improving their sales strategies and skills. However, Expert Sales Institute LLC makes no guarantees, warranties, or representations regarding the specific outcomes, results, or success that may be achieved through the use of these services. Results depend on a variety of factors, including but not limited to the client's efforts, market conditions, and other exogenous factors beyond Our control. By engaging with Our Services, You acknowledge and agree Company is not responsible for your success or lack thereof and that no claims of guaranteed outcomes have been made. You assume all liabilities related to the use of Our Service. You accept full responsibility for evaluating the appropriateness of the Content for Your unique circumstances and unique deals.

Participation in Online Meetings

Account Users in the online sales training course may be invited to attend virtual meetings hosted via platforms such as Microsoft Teams, Zoom, or other similar services. By attending these meetings, you agree to conduct yourself in a professional manner, demonstrate respect towards all attendees, and refrain from using any language or behavior that is offensive, including but not limited to the use of profanity. Expert Sales Institute LLC maintains a zero-tolerance policy for unprofessional or disrespectful behavior.

Expert Sales Institute LLC reserves the right to restrict your participation in online meetings or terminate your access to the course if you fail to comply with these terms. In such cases, no refund of the amount paid for the course will be issued. Additionally, Expert Sales Institute LLC is not responsible or accountable for any technical issues, including but not limited to internet connectivity problems or platform malfunctions, that may prevent You from participating in these meetings or the Company from hosting the meetings. By enrolling in the course, you acknowledge and agree to these terms as a condition of participation.

Pricing Policy

The Company reserves the right to revise its prices at any time prior to Your placing an Order.

The prices quoted may be revised by the Company subsequent to it accepting an Order in the event of any occurrence affecting delivery caused by government action, changes in customs duties, changes foreign exchange rates and any other cause beyond the Company’s control. In that event, You will have the right to cancel Your Subscription with a refund of the amount paid.

Payments

Some Contents purchased are subject to a one-time payment, while other Contents may require recurring periodic payments. Payment can be made through various available payment methods including all major credit cards or multiple online payment methods such as Apple Pay and Google Pay.

Please note that Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Subscription.

Subscription Period

The Service or some parts of the Service are available only with a paid Subscription. You must pay in advance or, for some Subscriptions, on a recurring and periodic basis (such as monthly or annually), depending on the particular type of Content you select when purchasing the Subscription.

For recurring or periodic payment Subscriptions, Your Subscription will automatically renew at the end of the period under the exact same conditions unless You cancel it or the Company cancels it. This does not apply to subscriptions that require only a single payment at the beginning of the subscription period.

Subscription cancellations

You may cancel Your Subscription renewal either through Your account settings page on the Website or by contacting the Company. You will not receive a refund for the fees You already paid for Your current Subscription period, and You will be able to access the Service until the end of Your current Subscription period.

Billing

You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information.

Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Fee Changes

The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.

The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.

Refunds

Except when required by law, paid Subscription fees are non-refundable.

Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.

Free Trial

The Company may, at its sole discretion, offer a Subscription with a Free Trial for a limited period of time.

You may be required to enter Your billing information in order to sign up for the Free Trial.

If You do enter Your billing information when signing up for a Free Trial, You will not be charged by the Company until the Free Trial has expired. On the last day of the Free Trial period, unless You canceled Your Subscription, You will be automatically charged the applicable Subscription fees for the type of Subscription You have selected.

At any time and without notice, the Company reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

User Accounts

When You create an Account, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your Account on the Website.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a “username” the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Content

Your Right to Post and Upload Content

Our Service allows You to post (post and upload) User Content. You are responsible for the User Content that You post to the Service, including its appropriateness, reliability, and legality.

By posting User Content to the Service, You grant Us the right and license to use, modify, display, reproduce, and disseminate such Content on and through the Service. You retain any and all of Your rights to any User Content You submit, post or display on or through the Service, and You are responsible for protecting those rights. You agree that this license includes the right for Us to make Your Content available, whether for profit or otherwise, to other users of the Service who may also use Your Content subject to these Terms.

You represent and warrant that regarding such posted User Content: (a) the User Content is Yours or You have the right to use it and to grant Us the rights and license as provided in these Terms, and (b) the posting of Your User Content on or through the Service does not violate the rights of any person or legal entity.

Content Restrictions

No part of the Content on the Company’s Website including, but not limited to, online courses, downloads, videos, articles, or graphics may be disseminated in any way, or reproduced in any manner without the prior written consent of Company.

When the Company sells a Subscription, such Content on the Website is licensed only to the original Account Holder or Account User for their individual and restricted use and does not include any ownership rights. The Company grants you a limited personal, non-assignable, license to access, and use the Content. Accounts are granted individual access to the Service and may not share the Account or access thereto with other individuals or groups.

The Company is not responsible for the User Content. You hereby agree that You are solely responsible for Your User Content and for Your activity in Your Account.

You may not post any User Content that is knowingly false, unlawful, religious in nature, offensive, generally upsetting, disgusting, defamatory, threatening, libelous, obscene, or otherwise objectionable.

The Company reserves the right, in its sole discretion, to determine whether or not any User Content is inappropriate and fails to comply with these Terms and refuse or remove such User Content. The Company further reserves the right to change the manner and substance of any Content, including User Content. The Company can also limit or revoke the use of the Service if You post such objectionable User Content. As the Company cannot control all User Content, and You agree to use the Service at your own risk. You understand that by using the Service You may be exposed to content that You may find offensive, indecent, incorrect or otherwise objectionable. You agree that under no circumstances will the Company be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of Your use of any Content or User Content.

Content Backups

Although regular backups of all Content are performed, the Company does not guarantee there will be no loss or corruption of data.

Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed.

The Company will attempt to troubleshoot any known or discovered issues that may affect the backups of User Content. However, You acknowledge that the Company has no liability related to the integrity of Content or User Content or the failure to successfully restore User Content to a usable state. You agree to maintain a complete and accurate copy of any User Content in a location independent of the Service.

Intellectual Property Infringement

We respect the intellectual property rights of others, and it is Our policy to respond to any claim that Content or User Content posted on the Service infringes on a copyright or other intellectual property right of any person.

If You are a copyright owner or represent such owner, and you believe that a copyrighted work has been copied in a way that constitutes copyright infringement on this Website, you must submit your notice in writing to the attention of our copyright agent via email at walt@expertsalesinstitute.com and include in your notice a detailed description of the alleged infringement. You may be held accountable for damages (including court costs and attorneys' fees) for misrepresenting that something on this Website is infringing on your copyright.

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

  • A description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.
  • Identification of the URL or other specific location on the Service where the material that you claim is infringing is located.
  • Your address, telephone number, and email address.
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest.

You can contact our copyright agent via email at walt@expertsalesinstitute.com. Upon receipt of a notification, the Company will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Service.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any loss or damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You for the Service or $100 USD if You haven't purchased anything through the Service.

To the extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's limitation of liability will be to the greatest extent permitted by law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern these Terms and Conditions and Your use of the Website. Your use of the Website may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Website or the Services, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you may benefit from any mandatory provisions of the law of the country in which You are resident.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

You represent and warrant that (a) You are not located in a country that is subject to the United States government embargo or that has been designated by the United States government as a "terrorist supporting" country, and (b) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide advanced notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: